Refund policy

We want you to have a smooth shopping experience at Vanya Scent. If you are not satisfied with your purchase, we offer a simple 7-Day Return Policy.

Eligibility for Returns

You can request a return if:

  • The product is damaged or defective

  • You received the wrong product

  • The product is unused, unwashed, and in its original packaging

Items Not Eligible for Return

  • Products that show signs of use

  • Products damaged by the customer

  • Items without original packaging or tags

Return Procedure

  1. Contact us within 7 days of delivery

  2. Share your order ID, product images, and reason for return

  3. Once approved, you will receive return instructions

Return Shipping Cost

  • Customer pays the return shipping cost

Refund Method

  • Refund will be issued to the original payment method
    OR

  • Store credit, based on customer preference

Refunds are processed within 5–7 working days after the returned product is received and inspected.

Replacement

If stock is available, you can request a replacement instead of a refund.